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Richard, HK this is the first time that I have purchased a download only product and prefer to have a physical copy of the software as a precaution. However, having used your site I may start to use it more often. the download went smoothly and the instructions were clear. the fact that you included DVD burning softwarehouse was also a bonus. so far I have had a positive experience using your website.
John, US I received a response within 5 minute when I requested an activation code for Adobe Acrobat XI. I consider that to be excellent!!!